CCW 2025 Berlin, Germany
Welcome to CCW 2025, Europe’s leading customer service, communication, and contact centre management event. Held annually in Berlin, Germany, CCW brings together industry professionals, technology providers, and thought leaders to explore the latest trends, innovations, and best practices in customer experience management. Whether you’re a contact centre manager, customer service professional, or business leader, CCW offers unparalleled opportunities to network, learn, and stay ahead in today’s competitive marketplace.
Exhibitions Info
Website:
Date
25 - 27 February 2025
Venue
Berlin & digitally online worldwide, Germany
Event Highlights:
- Exhibition Hall: Explore a comprehensive exhibition hall featuring leading technology providers, solution vendors, and service providers showcasing the latest products, services, and solutions in customer service and contact centre management.
- Conference Program: Attend insightful keynote presentations, panel discussions, and case study sessions led by industry experts and thought leaders covering omnichannel customer experience, AI and automation, workforce management, and customer journey optimization.
- Technology Demonstrations: Experience live demonstrations and hands-on experiences with the latest customer service technologies, including AI-powered chatbots, virtual assistants, speech analytics, and omnichannel contact centre platforms.
- Networking Opportunities: Connect with peers, colleagues, and industry experts through dedicated networking sessions, roundtable discussions, and social events to facilitate collaboration and knowledge sharing.
- Best Practice Awards: Celebrate excellence in customer service and contact centre management with the CCW Best Practice Awards, recognizing organizations and individuals for their outstanding achievements and innovative approaches to customer experience.
- Training Workshops: Enhance your skills and knowledge with practical training workshops and certification programs covering customer service skills, contact centre management best practices, and emerging technologies.
- Industry Insights: Gain valuable insights into the latest trends, challenges, and opportunities in customer experience management through market research reports, whitepapers, and analyst presentations at the event.
- Solution Consultations: Schedule one-on-one consultations with technology vendors and providers to discuss your business needs and explore tailored solutions to address your organization’s challenges and objectives.
Why Attend:
- Stay Informed: Gain insights into the latest trends, technologies, and best practices shaping the future of customer service and contact centre management.
- Network with Peers: Connect with industry peers, colleagues, and experts to exchange ideas, share experiences, and build relationships that can help you advance your career and achieve your business goals.
- Discover New Solutions: Explore the latest products, services, and solutions from leading technology providers and vendors to find innovative ways to improve your organization’s customer experience.
- Learn from Experts: Attend keynote presentations, panel discussions, and case study sessions led by industry experts and thought leaders to gain valuable knowledge and practical insights to apply to your organization.
- Recognition and Awards: Showcase your organization’s achievements and innovative approaches to customer service and contact centre management by participating in the CCW Best Practice Awards.
- Professional Development: Enhance your skills and knowledge with practical training workshops and certification programs designed to help you stay ahead in today’s rapidly evolving customer experience landscape.
- Solution Consultations: Schedule one-on-one consultations with technology vendors and solution providers to discuss your organization’s specific needs and explore tailored solutions to help you address your challenges and achieve your objectives.
industry growth:
The CCW (Call Center World) 2025 is a leading trade show in Berlin all about customer service and how businesses talk to their customers. It will take place in February 2025 at the ECC Berlin, bringing together experts to share new ideas and technologies like AI chatbots and cloud platforms. These tools help companies improve how they communicate with people, making customer service faster and easier.
The customer service industry is growing quickly, with the global market for call center software expected to reach $93.7 billion by 2030! This is because businesses are using more AI and automation to help their customers. CCW 2025 is a great place for businesses to learn about the future of customer service and connect with others in the industry. If you’re curious about how companies help their customers, this event is the place to be!
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